Why is my Pin-Up deposit not credited?
If your Pin up deposit is not showing in your balance, usually it’s a delay with the payment provider or a small mistake in details.
Do this step by step:
- Check payment status:
- See if the transaction is “Successful” in your bKash/Nagad/card/bank app.
- Make sure you used the correct Pin-Up account details.
- Wait a bit:
- Sometimes casino deposits take 5–30 minutes to appear.
- Refresh your balance or re-login to your account.
- Check limits and history:
- Confirm you followed the minimum and maximum deposit limits.
- Open “Transaction history” in your account to see if it is pending.
- Contact support:
- Take a screenshot of your payment.
- Contact Pin-Up support via live chat or email and share time, amount, method, and screenshot.
Tip: Always keep the transaction ID until the deposit is fully credited.