Pin-Up
Pin-Up

Why didn’t I receive my Pin-Up welcome bonus?

If your Pin up welcome bonus did not show in your account, follow these steps:

  1. Check bonus conditions

    • Confirm you registered a new account and this is your first deposit.
    • Make sure you used the correct promo/bonus option while depositing (if required).
    • Check the minimum deposit amount and eligible payment methods.

  2. Check bonus section

    • Log in to Pin-Up.
    • Open “Profile” → “Bonuses” / “Promotions” and see if the welcome bonus is pending or needs to be activated.

  3. Wait a bit

    • Sometimes casino bonuses can take up to 30–60 minutes to appear, depending on payment processing.

  4. Contact support

    • If still missing, contact live chat or email support, share your username, deposit time, and transaction ID.
    • Do not make a second deposit before support confirms the issue.

Tip: Always read the welcome bonus rules before depositing so you don’t miss any required steps.

Pin-Up Register