Why is my Pin-Up withdrawal pending or rejected?
If your Pin up withdrawal is pending or rejected, it usually means some check is not finished or something in the request is wrong.
Common reasons and what to do:
- KYC not completed:
- Upload NID/passport and other documents in your profile.
- Wait for verification confirmation.
- Bonus or wagering not cleared:
- Check if any casino or sports bonus has wagering requirements.
- Complete the wagering, then request withdrawal again.
- Wrong payment details:
- Confirm account number, bKash/Nagad/rocket or card details are correct.
- Cancel the old request and make a new one with correct info.
- Using someone else’s account:
- Payments must be to your own name and wallet.
If status stays “pending” for more than the usual processing time, contact Pin-Up support via live chat and share your withdrawal ID. This speeds up the check.