Introduction

These Terms and Conditions (the “Terms”) govern the use of the online gaming and casino services offered under the brand name “Pin-Up” (hereinafter “Pin-Up”, “we”, “us”, or “our”). By creating an account, accessing the website, or participating in any games, Slots, betting, promotions, or related services provided by Pin-Up, you (the “Player”, “you”, or “your”) confirm that you have read, understood, and agreed to be legally bound by these Terms. These Terms form a binding legal agreement between you and Pin-Up, in addition to any other specific rules, policies, or conditions published on our platform from time to time. If you do not agree with any provision of these Terms, you must immediately refrain from registering an account, depositing funds, or using any services offered by Pin-Up. You acknowledge that online casino gaming involves financial risk and is intended solely for entertainment by responsible adults who are at least eighteen (18) years of age or above the legal gambling age in their jurisdiction, whichever is higher. You further agree that it is your responsibility to ensure that your use of the Pin-Up platform is lawful in your country or place of residence and that you bear all consequences if you breach any applicable law.

Pin-Up reserves the right to modify, amend, or update these Terms at any time, and such changes will take effect immediately upon publication on our website. It is your duty to review the Terms regularly and to ensure that you remain fully informed of any changes that may affect your rights and obligations. Continued use of your account or the services after any modifications have been posted will be deemed acceptance of the revised Terms. If you find any changes unacceptable, you must stop using the services and close your account. Our services are intended primarily for entertainment and recreational purposes, and not as a means of financial income or investment. As such, you should never gamble with money that you cannot afford to lose, and you should always use our responsible gambling tools, explained in detail further in these Terms, to manage your gaming activity on Pin-Up.

Acceptance of Terms

By ticking the appropriate checkbox during registration, by clicking any button labeled “I Agree”, “Register”, or similar, or by otherwise accessing or using the services of Pin-Up, you explicitly acknowledge that you have read and accepted these Terms. You understand and agree that your acceptance is a condition precedent to the creation of an account and to participation in the casino, Slots, betting activities, or any other services we provide. You also agree that these Terms apply to any use of the website, mobile versions, applications, or any interface through which Pin-Up delivers its gaming services. If you do not accept these Terms in full, you are not permitted to use our platform, and you must exit the website and refrain from attempting to create or use an account. You further acknowledge that these Terms may be supplemented by additional game-specific rules, promotion terms, and other guidelines, which will also be binding once you choose to participate in the relevant activity.

Your continued use of the Pin-Up services after any change to these Terms means that you accept and agree to be bound by the updated version. It is your responsibility to check our Terms periodically, as we are under no obligation to personally inform you about every change. However, in cases of major changes that substantially affect your rights or obligations, we may, at our discretion, notify you via email, account message, or on-site notification. Any translated version of these Terms is provided for convenience only, and in the event of inconsistency or conflict, the English version shall prevail. You agree that the use of the services is at your own risk and that it is your responsibility to ensure you understand all provisions before placing any bets or making any deposits. By accepting these Terms, you also consent to our Privacy and Data Protection provisions, our Responsible Gambling policies, and any other policies referenced herein.

Eligibility & Age Restriction (18+ only)

Access to and use of the Pin-Up platform is strictly limited to individuals who are at least eighteen (18) years old or above the legal age for gambling in their jurisdiction, whichever is higher. Under no circumstances may minors or persons under the legal gambling age open an account, deposit funds, or participate in any of the casino, Slots, or betting activities on our site. We take underage gambling extremely seriously and implement a combination of verification measures, monitoring tools, and due diligence checks to identify and prevent such activity. You confirm, upon registration and during any subsequent verification process, that you are of legal age and that you are not accessing our services from a jurisdiction where online gambling is prohibited or restricted. If we discover or reasonably suspect that you are underage or otherwise ineligible, your account will be immediately suspended and may be permanently closed, with any funds potentially forfeited subject to applicable legal and regulatory obligations.

Gambling at a young age can lead to serious financial, psychological, and social harms, including addiction, debt, and long-term negative impacts on life opportunities. Pin-Up is committed to preventing minors from accessing our services and to cooperating with parents, guardians, and relevant authorities to detect and stop underage play. We strongly recommend that adults use reliable parental control software to restrict access to gambling sites on devices used by minors. If you are a parent or guardian and suspect that a minor has registered or is using our services, you should contact our support team immediately for investigation and appropriate action. By accepting these Terms, you acknowledge these risks, confirm that you are legally allowed to gamble under the laws applicable to you, and agree that you will not facilitate or allow access to our services by any minor or ineligible person.

Account Registration

To access the services provided by Pin-Up, you must complete the account registration process by providing accurate and complete information as requested in the registration form. This typically includes your full name, date of birth, residential address, email address, mobile number, and any other details required to verify your identity and legal eligibility. You commit to providing truthful, current, and complete registration information and to updating such information promptly if any changes occur. You are allowed to have only one account with Pin-Up; multiple accounts held by the same individual, whether directly or indirectly, are strictly prohibited and may result in account closure and forfeiture of bonuses or winnings. During registration or at any later stage, we may ask you to undergo Know Your Customer (KYC) verification by submitting documents such as a government-issued ID, proof of address, and proof of payment method ownership.

You are responsible for maintaining the confidentiality of your login credentials, including your username, password, and any other security data associated with your account. Any activity carried out under your login details will be deemed to have been carried out by you, and you are fully responsible for all such activity unless you have previously notified us in writing of suspected unauthorized access. You must choose a secure password and change it regularly to reduce the risk of unauthorized use. If you suspect that your account has been compromised, you must immediately contact our customer support and change your password. Pin-Up reserves the right to refuse registration, close accounts, or cancel bets at our absolute discretion, especially in cases of suspected fraud, money laundering, or breach of these Terms. By registering an account, you confirm that you are acting on your own behalf, not on behalf of any third party, and that the source of your funds is legitimate and not derived from criminal or unlawful activity.

Deposits & Withdrawals

Once your account is registered and, where required, verified, you may deposit funds into your Pin-Up account using any of the supported payment methods available in your region. You agree that all deposits are made from payment instruments owned and controlled by you, such as personal bank accounts, cards, or e-wallets, and that you will not use any third-party payment methods. Deposits will be credited to your account once confirmed by your payment provider, although processing times may vary depending on the method used. We reserve the right to charge reasonable fees on certain payment methods, currency conversions, or withdrawals, which will be disclosed on our payment page or during the transaction process. You should only deposit funds that you intend to use for gaming purposes and that you can afford to lose without impacting your essential financial obligations.

Withdrawals from your Pin-Up account may be subject to identity verification checks, anti-money laundering controls, and compliance reviews. We may request additional documents or information to confirm your identity, your ownership of the payment method, and the legitimacy of your funds before approving any withdrawal. In some cases, withdrawals may be processed back to the same method used for deposit, subject to technical and legal constraints, in order to comply with anti-money laundering regulations. There may be minimum and maximum limits per transaction, per day, or per month for both deposits and withdrawals; these limits will be communicated in the cashier section and may vary based on your verification level, currency, or jurisdiction. You acknowledge that delays in payment processing may occur due to third-party processors, banks, or verification procedures, and Pin-Up is not liable for such delays beyond our reasonable control.

Any funds in your account that are not linked to any active bonus may be withdrawn at your request, subject to compliance checks and applicable rules. Wagers must be placed only with available account balance; Pin-Up does not offer credit, and you may not place bets in excess of the funds in your account. If any deposit is reversed, charged back, or deemed invalid by your payment provider, Pin-Up reserves the right to cancel any associated bets or winnings and to recover any related costs from your account balance. Where applicable, you may be required to wager deposited funds at least once before a withdrawal is processed, as part of anti-money laundering procedures. You agree that it is your responsibility to ensure that you comply with any tax obligations related to your winnings according to the laws of your jurisdiction.

Payment Methods Table

Bonuses & Promotions

Pin-Up may periodically offer bonuses, free spins, promotions, loyalty rewards, tournaments, and other special offers (collectively “Promotions”) to enhance your gaming experience. Each Promotion is governed by specific terms and conditions that are separate from, and in addition to, these general Terms. By participating in any Promotion, you agree to read and comply with the related rules, including but not limited to eligibility criteria, wagering requirements, time limits, maximum bet limits while wagering bonuses, and any game restrictions. In general, bonus funds are credited to a separate bonus balance and may only become withdrawable after you have met the applicable wagering requirements. Attempting to abuse bonuses, such as through bonus hunting, low-risk betting strategies, or collusion, is strictly prohibited and may result in cancellation of bonuses, confiscation of winnings, and closure of your account.

Wagering requirements define how many times the bonus amount, or the bonus plus deposit amount, must be wagered before any associated winnings can be withdrawn. For example, a 100% bonus with a 30x wagering requirement may require you to wager the bonus amount 30 times before withdrawal. Some games may contribute differently to wagering requirements, with Slots often contributing 100%, while table games or live casino games may contribute at lower percentages or sometimes not at all. Detailed contribution rates and any excluded games will be specified in the promotion rules. You understand that failing to meet wagering requirements within the given time frame will result in the forfeiture of the bonus balance and any associated winnings.

Bonuses are intended solely for recreational use by genuine players and not for professional or abusive advantage play. Pin-Up reserves the right, at its absolute discretion, to withhold or confiscate any bonus or winnings if we suspect misuse, irregular betting patterns, or breach of bonus terms. Promotional offers may be limited by time, territory, or specific user groups, and we may withdraw or modify promotions at any time, subject to prior commitments in cases where such changes would negatively affect players. You are encouraged to regularly check the promotions page and your account messages for current offers and related conditions. All decisions by Pin-Up regarding bonus eligibility, allocation, and settlement are final, except where otherwise required by law or regulatory guidelines.

Game Rules

All games offered by Pin-Up, including but not limited to Slots, table games, live casino games, and instant win games, are governed by specific rules that define how results are determined, how payouts are calculated, and how bets are placed. By choosing to participate in a game, you acknowledge that you have read and understood the applicable game rules, which may be available within each game interface or in a separate rules section. It is your responsibility to familiarize yourself with these rules before placing any bets, as misunderstanding or misinterpretation of game mechanics does not entitle you to any refunds or compensation. Bets once placed and confirmed cannot usually be cancelled or changed, except in very limited circumstances where a technical error or system malfunction is detected and verified by us. You agree that the outcome of any game is determined by the Random Number Generator (RNG) or live game procedures and that such outcomes are final and binding.

The minimum and maximum bet limits for each game are clearly displayed within the game environment, and you must ensure that your bets fall within these limits. Attempting to place bets outside the allowed range may result in rejection of the bet or an error message. In cases where a game round is interrupted due to connection issues or technical failure, the status of your bet and any related funds will be handled according to the specific rules of the game and our system logs. In general, valid completed bets will stand, while incomplete or undetermined rounds may be voided and stakes returned or the round may be resumed, depending on the game provider’s logic. You are advised to verify the result of your last game round after reconnecting to avoid confusion.

Some games may involve participation in pooled jackpots or progressive prize structures, where a portion of each qualifying bet contributes to a shared jackpot fund. The rules for such jackpots, including the triggering mechanism, prize allocation, and any applicable caps or limits, are determined by the game provider and are binding upon you. In the event of any discrepancy between the information displayed on your screen and the game provider’s records, the provider’s records shall prevail. You understand that different types of games carry different levels of risk and volatility, and you should carefully choose games that match your personal preferences and risk tolerance. At all times, your use of the game portfolio on Pin-Up must comply with these Terms, applicable rules, and responsible gambling practices.

Fair Play & RNG

Pin-Up is fully committed to providing a fair, transparent, and trustworthy gaming environment for all players. All digital casino and Slots games on our platform use certified Random Number Generator (RNG) technology to ensure that game outcomes are random, unbiased, and independent from previous results. This RNG is regularly tested and audited by independent third-party laboratories or certification bodies to verify compliance with industry standards for fairness and randomness. You acknowledge and agree that you have no means of influencing the outcome of any game and that any attempt to interfere with, manipulate, or exploit the RNG or game software is strictly forbidden. Any suspicion or evidence of such conduct will result in immediate suspension or closure of your account and may be reported to the relevant authorities.

For live casino games, fairness is ensured through professional procedures, standardized rules, and continuous monitoring by the game providers. Game rounds are conducted by trained dealers using real equipment, and results are determined by physical processes, such as card drawing or roulette wheel spins, which are captured and streamed in real time. We cooperate with reputable licensed game providers who adhere to strict technical and operational standards. In the rare event of an error in the game’s software, display, or communication, the game round may be voided or corrected based on official logs and provider policies. You understand that any malfunction or error in a game voids all affected bets and winnings, and your stake may be returned where appropriate.

Pin-Up does not tolerate any form of cheating, collusion, exploitation of bugs, or use of automated tools to gain unfair advantage. This includes but is not limited to bot usage, scripting, or manipulating connection delays. We reserve the right to investigate any suspicious gameplay patterns and to restrict, suspend, or terminate accounts where foul play is suspected, as well as to retain any balances related to such activity to the extent permitted by law. You further agree to inform us promptly if you become aware of any bug, error, or vulnerability in the games or platform and not to use such issues for your own gain. Our commitment to fair play is fundamental to maintaining a safe and enjoyable environment for all users of the Pin-Up casino and betting services.

Responsible Gambling

Pin-Up strongly promotes responsible gambling and recognizes that while gaming can be a form of entertainment, it may lead to financial difficulty and harm if not managed properly. We encourage all players to approach gambling with caution, realistic expectations, and a clear understanding that losses are possible and may occur frequently. Gambling should never be viewed as a solution to financial problems, a way to earn a regular income, or a replacement for employment or other sources of livelihood. We provide various responsible gaming tools and features designed to help you manage your play, including deposit limits, loss limits, session reminders, time-outs, and self-exclusion options. You are encouraged to make active use of these tools from the moment you create your account, particularly if you notice any signs of problematic behaviour in your gaming habits.

You acknowledge that you are solely responsible for your gambling decisions and for keeping your play under control within your personal financial and emotional limits. If at any time you feel that your gambling is no longer fun, that you are chasing losses, or that you are gambling with funds needed for essentials such as rent, food, healthcare, or education, you should immediately stop playing and consider using our self-exclusion or cooling-off options. For players in Bangladesh and elsewhere, we emphasize that cultural, social, and legal sensitivities around gambling may be significant, and you should always respect local norms and laws when choosing to participate in any gaming activity. Minors and vulnerable individuals must not be exposed to gambling content or allowed to use your account; it is your responsibility to protect your login credentials and devices accordingly. Under no circumstances should you allow anyone under the age of 18 to access your account or observe your gaming activities in a way that could encourage underage gambling.

Pin-Up staff are trained to recognize and respond to potential signs of problem gambling, and our support team is available to discuss your concerns and the tools available to assist you. However, Pin-Up is not a counselling or treatment provider and cannot be held responsible for diagnosing or treating addiction or related mental health conditions. We strongly advise anyone who feels they may have a gambling problem to seek help from professional support organizations, counsellors, or medical professionals. In addition to our internal measures, we cooperate where possible with independent responsible gambling organizations and may refer players to such services. Ultimately, the decision to remain in control, to set limits, and to seek help rests with you as the Player.

Tools & Features (table)

Support Resources

In addition to the tools available within your Pin-Up account, we encourage you to seek information and assistance from independent support resources if you have concerns about your gambling. There are international and regional organizations specializing in problem gambling, which offer confidential advice, self-assessment tests, educational materials, and, in some cases, free counselling services. While the specific names and availability of these organizations may vary depending on your location, you can search online for reputable responsible gambling helplines or counselling centres operating in or accessible from Bangladesh. Many of these organizations offer anonymous support via phone, email, or live chat, which can be especially helpful if you feel uncomfortable discussing your situation with friends or family. We also recommend speaking with a qualified mental health professional if you believe your gambling is negatively affecting your emotional wellbeing or relationships.

You should consider setting up personal financial safeguards, such as using separate accounts for entertainment spending, keeping track of your expenses, and limiting the amount of money you keep in your gaming account. Friends and family can also be a valuable source of support if you feel that your gambling is getting out of control; do not hesitate to open a conversation with people you trust. If you contact Pin-Up support to discuss responsible gambling, we will treat your request seriously and confidentially, providing information about available tools and options. However, Pin-Up cannot guarantee to prevent you from all harmful behaviour if you choose to ignore warnings, remove limits, or continue playing excessively. Ultimately, maintaining healthy gambling habits requires your own active responsibility, awareness, and willingness to seek help when needed.

Prohibited Activities

When using the Pin-Up platform, you agree not to engage in any activities that violate these Terms, applicable laws, or the rights of other players or third parties. Prohibited activities include, but are not limited to, fraud, money laundering, financing of terrorism, use of stolen payment details, identity theft, or any other criminal conduct. You may not use your account or our services for the purpose of transferring funds between payment methods or between individuals, or as a substitute for a traditional banking or money transfer service. Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated betting tools or bots, or collude with other players to gain unfair advantage is strictly forbidden. If we have reasonable grounds to suspect that you are involved in any such activity, we may freeze or close your account, cancel bets, withhold or confiscate funds, and report the matter to relevant authorities.

You must not share your account access with any third party, allow others to bet on your behalf, or trade, sell, or transfer your account in any way. You are also prohibited from using our services in any manner that harms or may harm the functioning of our systems, such as launching denial-of-service attacks, introducing malware, or attempting to gain unauthorized access to our infrastructure. The use of VPNs, proxies, or other tools to disguise your true location for the purpose of bypassing geographic restrictions or legal limitations may be considered a serious violation of these Terms. In addition, you must not engage in abusive behaviour towards Pin-Up staff or other players, including harassment, threats, discriminatory language, or any form of offensive communication. We reserve the right to record and review communications for quality and security purposes and to take appropriate action where abuse is detected.

Chargeback abuse is another prohibited activity, where a player requests a chargeback from their bank or payment provider without valid reason after using our services. In such cases, we may block your account, pursue collection of the owed amount, and share information with payment providers and regulators as permitted by law. You acknowledge that all transactions are monitored for compliance reasons and that any suspicious or irregular activity may trigger enhanced due diligence checks. By using our platform, you consent to these monitoring and investigative measures and agree to cooperate fully if we request additional information. Any decision taken by Pin-Up regarding prohibited activities, based on reasonable evidence, shall be final and may only be challenged through the formal complaints and dispute resolution process outlined in these Terms.

Restricted Countries (table)

The availability of Pin-Up services may be restricted or prohibited in certain countries or territories due to legal, regulatory, or commercial reasons. It is your responsibility to ensure that you do not access our services from a location where online gambling, including casino and Slots, is illegal or restricted. The following table provides an indicative list of restricted or partially restricted countries; however, this list is not exhaustive and may change at any time. If you are uncertain about the legality of using our services in your location, you should seek independent legal advice before registering or playing. Accessing our services from a restricted country may result in account closure and forfeiture of funds, subject to applicable law.

Privacy & Data Protection

Pin-Up is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and industry best practices. During registration, verification, and use of our services, we may collect personal information such as your name, contact details, date of birth, address, payment information, device data, and gaming activity. This data is collected for specific purposes, including account creation and management, age and identity verification, transaction processing, compliance with legal and regulatory obligations, fraud prevention, and improvement of our services. We may also use your information to communicate with you about account-related matters, service updates, and, where you have provided consent or where permitted by law, marketing offers and promotions. You may opt-out of certain marketing communications at any time using the tools provided in your account or in the communication itself.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, secure storage systems, and regular security reviews. However, you acknowledge that transmission of data over the internet can never be completely secure, and we cannot guarantee absolute security of information transmitted to or from our platform. Your login details must be kept confidential, and you are responsible for all activities carried out under your account, so you should take all necessary steps to safeguard your password and devices. If you suspect that your account or personal information has been compromised, you should notify us immediately so that we can investigate and take appropriate actions.

We may share your personal data with trusted third-party service providers who assist us in operating the platform, processing payments, performing identity checks, preventing fraud, or providing technical support. These third parties are bound by contractual obligations to maintain the confidentiality and security of your data and to use it only for the services they provide on our behalf. In addition, we may disclose your information to authorities, regulators, law enforcement agencies, or other entities when required by law, regulation, court order, or to protect our legal rights or those of others. Personal data may be transferred across borders, including to countries outside your own jurisdiction, but such transfers will be carried out in compliance with applicable data protection standards.

You have certain rights regarding your personal data, which may include the right to access, rectify, or erase information we hold about you, as well as the right to restrict or object to certain types of processing, subject to legal limitations. Requests to exercise your data protection rights can be made by contacting our support or data protection contact, as specified on the website. We will respond to such requests within a reasonable timeframe and in accordance with applicable laws, though we may need to retain specific data for legal, accounting, or regulatory reasons even after account closure. By using the Pin-Up services, you consent to the collection, use, and disclosure of your personal data as outlined in these Terms and in our dedicated Privacy Policy, which forms an integral part of our contractual relationship with you.

Account Suspension & Termination

Pin-Up reserves the right to suspend or terminate your account at any time, at our reasonable discretion, for reasons including but not limited to breach of these Terms, provision of false or misleading information, suspected fraud or illegal activity, chargeback disputes, or failure to pass verification checks. Suspension may be temporary while we investigate any concerns or irregularities; during this time, access to your account, funds, and games may be restricted or blocked. If our investigation confirms misconduct or serious violations, we may proceed to permanently close your account and, where permitted by law, confiscate any balances arising from prohibited activities. You will be notified of the suspension or termination decision and, where appropriate, informed of any steps required to resolve outstanding issues or request withdrawal of any legitimate remaining balance. In some cases, we may be legally obliged not to disclose specific details about our investigations or decisions.

You may choose to close your account at any time by contacting our customer support and submitting a formal closure request. Before closing the account, you should request withdrawal of any withdrawable funds, subject to standard verification and anti-money laundering checks. Account closure at your request does not absolve you from responsibility for any outstanding obligations, such as unresolved disputes, negative balances due to chargebacks, or ongoing investigations. Where you have activated self-exclusion for responsible gambling reasons, your account will remain closed for the duration of the selected period and will not be reopened prematurely. After the self-exclusion period ends, reactivation may require an explicit request from you, a confirmation of your intent to resume gambling, and, in some cases, additional review by Pin-Up.

In the event that your account remains inactive for an extended period, which may be defined on the website or in related policies, we may classify it as a dormant account. Dormant accounts may be subject to administrative fees or eventual closure in accordance with applicable regulations and our internal procedures. Where required by law, attempts will be made to contact you before applying such measures. If an account is closed, any remaining balance that cannot be returned due to non-contact or legal limitations may be handled in accordance with applicable laws, which may include transfer to regulatory bodies or other mandated entities. Pin-Up’s decisions regarding account suspension, exclusion, and termination are made carefully and in good faith, with the aim of protecting both the platform and its players.

Limitation of Liability

To the maximum extent permitted by applicable law, Pin-Up, its affiliates, directors, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the services. This includes, without limitation, loss of profits, loss of data, loss of opportunity, or any damage to reputation or goodwill, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim related to your use of the platform, whether based on contract, tort, negligence, or otherwise, shall be limited to the lesser of the amount of your net deposits over the preceding three months or an amount defined by the applicable jurisdiction’s legal framework. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

You acknowledge that online gaming is inherently associated with certain risks, including technical issues, interruptions, and unstable connectivity. Pin-Up does not warrant that the services will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any loss or damage resulting from delays, interruptions, or failures in communication lines, internet connectivity, hardware or software malfunction, or other events beyond our reasonable control. You are responsible for ensuring that your equipment and internet connection are suitable and secure for accessing our services and that you take reasonable steps to protect yourself from malware or unauthorized access.

While we strive to ensure the accuracy of information presented on the website, including game rules, odds, and promotional details, we do not guarantee that such information is free from errors or omissions. In cases where an obvious error or malfunction affects the outcome of a bet, game, or bonus, we reserve the right to correct the error and adjust the results accordingly, including voiding affected bets and returning stakes where appropriate. You agree that errors in prices, odds, or game configurations may occur and that your sole remedy in such cases is limited to the refund of the stake or such other correction as we may reasonably determine. Your continued use of the services signifies your acceptance of this limitation of liability.

Complaints & Dispute Resolution

If you have any complaint regarding our services, transactions, or these Terms, you should first contact our customer support team as soon as possible, providing all relevant details, including your account information, a description of the issue, and any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint and aim to investigate and respond within a reasonable timeframe, depending on the complexity of the matter. Our support team will review your case impartially and may request additional information to clarify certain points. You agree to cooperate fully and in good faith during the investigation, refraining from abusive language or behaviour.

If you are not satisfied with the initial response or resolution offered by customer support, you may request that your complaint be escalated to a higher level, where it will be reviewed by senior staff or a dedicated complaints department. In handling disputes, we rely on system logs, transaction records, game history, and any applicable terms or rules to reach a fair and transparent outcome. We may provide you with relevant excerpts of records or summaries to explain our decision, subject to privacy and security considerations. Where alternative dispute resolution bodies or regulatory authorities are available and competent, you may have the right to refer unresolved disputes to such entities, in accordance with their procedures and applicable law.

You agree that any complaint or dispute related to a specific transaction, game round, or bonus must be raised within a reasonable period after the event, which may be defined in our policies, and that failure to do so may result in the complaint being considered time-barred. All decisions taken by Pin-Up regarding disputes are final, except where otherwise required by mandatory provisions of law or by competent authorities. You further agree not to make unfounded or malicious complaints or to publicly disseminate unverified allegations that could unfairly harm the reputation of Pin-Up. Where legal proceedings are initiated, both parties shall endeavour to resolve the dispute amicably before resorting to formal litigation, using negotiation or mediation where possible.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws of the jurisdiction under which Pin-Up is licensed and operated, as specified on the website. By using the services, you submit to the non-exclusive jurisdiction of the courts of that jurisdiction for the purposes of any legal action or proceedings relating to these Terms or your use of the platform. However, this does not prevent Pin-Up from bringing proceedings in any other court of competent jurisdiction, nor does it limit your rights under any mandatory consumer protection laws that may apply in your country of residence. If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

You are responsible for ensuring that your use of the Pin-Up services complies with all applicable laws and regulations in your country or territory. Where local laws impose stricter rules or prohibitions on online gambling than those in the licensing jurisdiction, you must adhere to those local requirements and, where necessary, refrain from using our services. We do not represent or warrant that the services are appropriate, lawful, or available for use in every location, and access is provided subject to geographic and legal limitations as described in these Terms. In case of conflict between different language versions of these Terms, the English version shall prevail. Any reference to laws or regulations in these Terms is without prejudice to your responsibility to obtain independent legal advice if you are uncertain about your legal position.

Final Provisions

These Terms constitute the entire agreement between you and Pin-Up regarding your use of the casino, Slots, betting services, and any ancillary features provided on the platform, and supersede any prior or contemporaneous agreements, understandings, or communications, whether written or oral, relating to the same subject matter. No waiver of any provision of these Terms by Pin-Up shall be considered a continuing waiver of such provision or a waiver of any other provision, and any failure by us to insist on or enforce strict performance of your obligations shall not be construed as a waiver of any rights. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations, in whole or in part, to another entity in connection with a merger, acquisition, or corporate restructuring, provided that such assignment does not materially affect your rights.

Any notices or communications required or permitted under these Terms may be provided electronically, including via email, account messages, or notifications on the website, and such communications shall be deemed received when sent or posted, unless proven otherwise. You agree that electronic communications satisfy any legal requirement that such communications be in writing. If any part of these Terms is determined to be void, invalid, or unenforceable, that part shall be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining parts shall remain in full force and effect. Nothing in these Terms shall create any partnership, joint venture, or employment relationship between you and Pin-Up; you use the services as an independent user and not as an agent or representative.

By registering an account and using the services of Pin-Up, you confirm that you have carefully read and understood these Terms, including the sections on responsible gambling, eligibility and age restriction, prohibited activities, and privacy. You accept that gambling is an activity with inherent risks and agree to use the platform only for lawful, personal entertainment in a responsible manner. If you do not agree with any provision of these Terms, you must cease using the services and close your account in accordance with the procedures set out above. Your continued use of the Pin-Up platform signifies your ongoing consent to these Terms and any lawful amendments made from time to time, forming a binding and enforceable contract between you and Pin-Up.